Description
The course allows delegates to understand the fundamental principles of ISO 9001:2015 and how to develop a Quality Management System. The course allows delegates to take their companies through the certification process, with any certification body and provide the necessary skills and tools to maintain a Quality Management System. This highly interactive and practical course is designed to provide delegates with a sound knowledge of all elements involved in implementing a Quality Management System (QMS), in order to: • Understand the implications and benefits of the ISO 9000 standards to business • Undertake a self-assessment and plan an implementation programme based on ISO 9001:2015 • Apply and integrate ISO 9001:2015 into existing management systems • Understand the Certification Process and prepare for a 3rd party assessment
Course Objectives
- The fundamental objective of the course is to gain the required skills to conduct a baseline review of your organisation’s current position and implement the key principles of ISO 9001:2015.
- Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your QMS and achieve continual quality improvement.
- In-depth understanding on how to implement a 9001:2015 Quality Management System. Learn about the documentation requirements and receive a set of required documents that can be used in your implementation.
- Be fully prepared to implement the QMS.
The benefits
- Provides senior management with an efficient management process
- Sets out areas of responsibility across the organisation
- Mandatory if you want to tender for some public sector work
- Communicates a positive message to staff and customers
- Identifies and encourages more efficient and time saving processes
- Highlights deficiencies
- Reduces your costs
- Provides continuous assessment and improvement
- Marketing opportunities
- Set of Templates to assist you with the QMS Implementation
- Improved quality and service
- Delivery on time
- Right first-time attitude
- Fewer returned products and complaints
- Independent audit demonstrates commitment to quality
Modules
- Understanding the definition of ISO and how it came about
- Quality Management and ISO 9000 family of standards
- ISO 9001:2015 and its requirements
- Definitions according to ISO 9000
- Defining Quality according to customer, employee and organisation
- Benefits of ISO 9001:2015
- Understanding Principals of ISO 9004 & 9001:2015, Guidelines to Performance Improvements
- Detailed discussion of the ISO 9001:2015 Quality Management Systems and the application.
- Pitfalls regarding implementation
- Considering key concepts and requirements of ISO 9001:2015 from an implementation perspective
- Defining the theory of Vision, Mission, Policy, Objectives, Quality Manuals, Strategic Plan, Risk Assessments, Processes, Procedures, Work Instructions, Forms, Job Descriptions, Performance Appraisals and how ISO 9001:2015 adds value throughout the organisation.
- Implementing key concepts and requirements of ISO 9001:2015
- Understanding the QMS model
- How to write a Policy and Objectives following the SMART Principal
- Detail coverage of the ISO 9001:2015 standard and its 10 clauses
- Development of a Mandatory Procedures
- How to develop an Organisational Structure & Sequence and Interaction of Processes (Basic Flow-Charting Principals) & Standard Operating Procedures for departments
- Specific documented information requirements of ISO 9001:2015
- Developing a form, document and template according to document control procedure
- Understanding important principals of controls in ISO
- QMS Templates provided to assist in working with all the above, these templates have assisted over 80 companies becoming ISO 9001:2015 Certified.
- Linking strategic plan and direction of the company with the QMS
- Implementation of a QMS
Certification
• Certificate of competence.
• Certificate of attendance.
Assessment
There will be an assessment at the end of the course.
- Delegates have to complete the assessment with a minimum score of 60% to receive a Certificate of Competence.
- Delegates who score between 50% and 59% will get a second attempt at the assessment.
- If you fail the second attempt, will need to repurchase the course.
- Delegates will receive a Certificate of Attendance regardless of a pass or fail.