ISO 9001:2015 Introduction to Quality Control, Techniques, Basics Statistics and Problem Solving Tools

Course Objectives

The course will present the theory and methods of quality control plans including an overview of process capability by understanding general Statistical Process Controls such as Mean, Median, Mode, Range, Variance and Standard Deviation. Measures of Central Tendency and Dispersion will be explained using a practical example. The problem-solving tools will show how the 5 Why exercises can be integrated into the Fishbone diagram to assist in root cause analysis with respect to corrective and preventive action.

Engineers, Technicians, Supervisors and Managers will find this course useful with a tool kit of excel sheets provided to understand the theory.The course wishes to achieve:

• The understanding of the basic concepts of quality control
• To understand the statistical underpinnings of quality control
• To learn various available statistical tools of quality control 
• To learn the statistical and economical design issues associated with the monitoring tools 
• To demonstrate the ability to design and implement these tools through laboratory experiments

The benefits

•  Understand the basics of quality control 
• Understand how Quality Assurance differs from Quality Control 
• Understand the basics of a quality system
• Analyse and solve quality problems 
• Be able to prepare inspection plans and instructions 
• Be able to select sampling plans and Prepare procedures 
• Be able to apply fundamental statistical methods for process and service control 
• The course will discuss the methods of statistical quality control within a broader framework of quality assurance and management. 
• The course will define the various aspects of quality and address the issues of planning for quality as they relate to survey operations and processes.
• Statistical methods for quality control will be discussed. 
• These include acceptance sampling, statistical process control and Schilling’s acceptance control strategy for the efficient administration of SPC. 
• The use and application of various quality tools such as Pareto analysis, cause & effect diagrams, flow charting, etc., for generating quality improvements will also be addressed. 
• The course will involve the practical application of concepts using case studies and group workshops each day.

Modules

QUALITY CONCEPTS AND TOOLS

1.  Defining Quality Control
2. Defining Quality Assurance 
3. What is Quality Management?
4. Quality concepts 
5. Quality control tools
6. Flow charting, check sheets 
7. Diagrams and charts 
8. Statistical techniques 
9. Specifications and Quality, 
10. Seriousness classification
11. Corrective action
12. Measurement fundamentals
13. Instruments tools i.e. slip gauges, mechanical indicators, micrometres, reading verniers

METROLOGY 

1. Measurement tools 
2. Measurement equipment 
3. Calibration

INSPECTION AND TESTING

1. Language of measurement, definitions 
2. Geometric dimensioning
3. Inspection planning
4. Sampling
5. Inspection techniques/process 
6. Basic Inspection

STATISTICS & PROBLEM SOLVING

1. Basic Statistics Mean, Median, Mode, Range, Variance, Standard Deviation.
2. Bar Graphs and Histograms
3. Pareto Charts
4. 5 Why Root Cause Analysis
5. Fishbone Diagram

Certification

• Certificate of Competence.
• Certificate of Attendance

Assessment

• All delegates who finish the Assessment with a score of 60% or higher will receive a Certificate of Competence.
• Should the delegate receive between 50 – 59%, he/she will be eligible for a second attempt of the Assessment.
• Delegates who score lower than 49% or fail the second attempt, will receive a Certificate of Attendance.