ISO/IEC 20000-1:2018 IT Service Management Systems
ISO/IEC 20000-1:2018 IT Service Management System courses help learners understand service delivery, service lifecycle planning, customer value, performance monitoring, risk management, and continual improvement.
Description
The ISO/IEC 20000-1:2018 IT Service Management Systems course group provides learners with a practical understanding of how organisations can establish, implement, maintain, and continually improve a Service Management System. These courses introduce the key requirements of ISO/IEC 20000-1:2018, including service management planning, service design, transition, delivery, relationship management, supplier management, incident and service request management, problem management, change control, service continuity, information security, performance evaluation, corrective action, and continual improvement.
Learners will gain insight into how an IT Service Management System helps organisations deliver reliable, consistent, and value-driven services that meet customer, business, contractual, and regulatory requirements. The courses are suitable for IT service managers, service desk teams, IT governance professionals, process owners, compliance teams, internal auditors, consultants, and implementation teams involved in establishing, maintaining, improving, or auditing an IT Service Management System.
